Popular questions
You can always check your Fidelity Card balance here.
To use your Fidelity Card discount voucher, the full-priced products must have a total value of at least €1.00 more than the amount of the voucher. For example, if the voucher is worth €25.00, the total value of the full-priced products must be at least €26.00 (please note: shipping costs do not count towards the total amount or earn points). The Fidelity Card discount voucher cannot be applied to products on sale. For instance, if you have reached a discount voucher and your shopping cart contains both a product on sale and a full-priced product, the discount voucher can only be used on the full-priced product.
No, the Fidelity Card discount vouchers cannot be used in conjunction with other promotions.
In the event of a total or partial cancellation of your order, the points corresponding to the Fidelity Card discount voucher applied to the cancelled items will be returned to you. It is not possible to apply the voucher or the corresponding points share exclusively to the remaining, non-cancelled items of the same order. The portion of the discount voucher used on the cancelled item will become available again after the order has been fully delivered.
In the event of a total or partial return of your order, the points corresponding to the Fidelity Card discount voucher applied to the returned items will be credited back to you. For example, if you reach a €25.00 discount voucher (corresponding to 550 points) and decide to use it on one or more products for a total purchase of €75.00, upon making the return you will be refunded the €50.00 actually spent, and the points corresponding to the discount voucher applied to the returned items will be re-credited to your account.
No, to earn points when shopping in an Intrend store located in a different country, you must sign up for that specific country's Fidelity Card program.
For example, if you hold a Fidelity Card issued in one country and make a purchase in an Intrend store in a country other than the issuing one, you will not earn points on your original card. To earn points in that store, you will need to enroll in the local Fidelity Card program.
The complete regulations concerning the Fidelity Card can be consulted here.
The CVV (Card Verification Value) is a security measure against fraud that helps identify the cardholder.
- On MasterCard and Visa cards, the code is printed on the back next to the space for the signature and consists of 3 numbers.
- On American Express cards the code is printed on the front and consists of 4 numbers.
The transactions and prices of the products are always calculated in the local currency of the delivery country of the order. The prices always include VAT.
If you used a credit card, carefully check the information that you entered: the number, the card type selected and the expiration date. If the payment is declined again, please contact our Customer Services Department who will provide you more detailed help.
